Thinking of Joining

What’s the difference between Pilates and Reformer Strength training?
Both are low-impact and emphasize controlled movement, but they take different routes. Traditional Pilates focuses on core strength, alignment, and mobility—often at a gentler pace. Our reformer strength training amplifies those foundations, using more resistance and intensity to build muscular endurance. Think of it as a more athletic spin on classic Pilates.

We use specialized reformers and slow, intentional pacing to work your muscles to true fatigue while prioritizing joint safety. Classes are designed to challenge, with minimal breaks, so you walk away stronger, steadier, and more energized—all in just 45 minutes.

Do I need to take an intro class?
If you’ve never been on a reformer or just want to move at a slower pace for your first class, we recommend taking either the ‘Good Foundations’ class or scheduling a private lesson, but it is not required. The Good Foundations class is an intro class to learn more about the reformer, some basic moves and good form. We offer private classes as well.

Will I be able to attend classes regularly with my schedule?
We built our schedule for real life—early mornings, post drop-off, evening wind-downs. Launch Members get priority pick, so you can claim the slots that fit best. If you’re reviewing our schedule and not seeing your ideal times, let us know. We’re listening.

Do you have any intro offers?

We typically run a limited amount of intro packages at any given time. Please check out our Pricing & Membership page for more information.

Are there age restrictions?

Participants must be 18 or older to attend classes. 

Are GoodGood classes safe during pregnancy?

First off, congratulations! If you were regularly attending classes before your pregnancy (we consider regular as 2-3/week), you can continue as long as you feel comfortable and have your doctor’s approval. Please consult your physician before joining a class, and let your instructor know in advance so they can provide modifications tailored to your needs.

Can I participate if I’m recovering from an injury?

If you’re recovering from an injury, we invite you to reach out before class so we can guide you toward the safest and most supportive options. Many sessions are adaptable, and our instructors are trained to offer personalized modifications, however depending on your injury we may recommend a private class for more focused attention. 

Preparing for your first Class

What should I bring to class?

To get the most out of your workout, it’s important to come prepared. Here’s a quick list of essentials to bring:

Grip socks: Grip socks are required for every class for safety reasons. If you do not have grip socks upon arrival, you can purchase them at the front desk. They provide better traction and stability, ensuring a safer and more effective workout.

‍Water bottle: Staying hydrated is key. We recommend bringing a water bottle to sip throughout class as needed. Bottled water is also available for purchase at the front desk.

Towel: You may break a sweat during your workout, so a small towel is handy for drying yourself and the reformer off as needed, but not required.

A positive attitude and patience for yourself: Reformer strength training classes can be challenging, but good things come to those who work hard. We encourage you to bring along a positive mindset and patience to class. It’s rare you’ll feel like you ‘nailed it’ after just one class. We often say it takes about 3-5 classes to understand the machine, moves and pace of class.

What should I wear to class?

Form-fitting workout attire: Wear breathable, form-fitting clothing that allows for a full range of movement. Avoid loose clothing that could get caught in the machines. Tighter clothes help instructors monitor and correct form.

Minimal or no jewellery: For safety and to prevent damage, it’s best to keep accessories to a minimum.

Do you have water on site?

Yes—we offer a filtered bottle-refilling station for those bringing their own vessels. Prefer something ready to sip? Water is available for purchase at the front desk.

Do you have showers?

We do not offer showers on site at the moment.

Where do I park?

Up until 4pm, you can park in any open spot at 1201 Laskin Rd. If you’re attending a class after 4PM, let the Quemar Valet know you’re visiting GoodGood Studio and they will let you park yourself. 

If for some reason you have to valet your car, it is complimentary. And no need to tip - we have that handled on a weekly basis. Just let us know if you ended up needing to use the valet. 

Navigating Class Sign-Ups

How do I book and manage classes?
Reserve your spot through our website or mobile app (“GoodGood Studio App”) which can be downloaded from the app store for iOS (LINK) and Android (LINK) . You can view your upcoming sessions, make changes, or adjust your schedule—all with a few taps.

What happens if the class I want is full?
Hop on the waitlist. If a spot opens, you’ll be auto-enrolled and notified by email and/or SMS (You must be opted in to receive SMS notifications. This can be done through the App in notification settings). 

Planning ahead? Our system stops auto-enrollment 60 minutes before class begins, so check in early or release your spot if your plans shift. If you need to cancel your spot on the waitlist, please do so in the same manner as you would for a regular class.

If you are moved into the class from the waitlist within the 8-hour cancellation window and decide you no longer want the spot, please note you will be charged the $15 late cancellation fee. If you were added to the class and do not show you will be charged the $20 No Show fee.

How often should I attend class?
For best results and to build consistency, we recommend attending class three times a week. This frequency allows your body to build strength and endurance while also giving you time to recover. Of course, listen to your body. There will be weeks when one class sounds good and that’s alright too. Most importantly—consistency is key, so find a schedule that works best for you.

What if I’m running late?
We allow a 5-minute grace period at the beginning of classes. Latecomers will not be permitted into class after the cutoff. Please try to arrive 10 minutes before class to get situated. 

What’s your class cancellation and no-show policy?

• Cancel up to 8 hours in advance—no charge, no stress.

• Late cancels within 8 hours incur a $15 fee, but you will not lose class credits.

• No-shows incur a $20 fee, but you will not lose class credits.

• We understand life happens—reach out if something unexpected comes up. We're here to support, not penalize.

Managing Your Membership

When does my membership activate?

Pre-Sale Memberships: For members who enroll during the Pre-Sale period, the first month’s membership dues will be charged at the time of sign-up. Membership access will activate upon the member’s first visit to GoodGood Studio.

If a Pre-Sale member does not activate their membership by attending their first class within thirty (30) days of GoodGood Studio’s official opening date, the membership will activate thirty (30) days after opening. By enrolling during the Pre-Sale period, Member acknowledges that membership access begins upon first visit or automatic activation as described above

Post-Opening Memberships: For members who enroll after GoodGood Studio has opened, membership access begins on the date of purchase.

What is your membership cancellation policy?

We understand that life shifts and schedules change. If you wish to terminate your membership, we kindly ask that you provide notice as outlined below:

Termination Notice: All membership cancellations require 30 days advance notice, submitted via email to hello@goodgoodstudio.co

Contract Buyout Option If you hold a 12 month-based membership with more than 90 days remaining, you may elect to cancel early through a buyout, which includes:

• 50% of your remaining contract value, plus

• a $40 administrative processing fee

Buyout requests must be submitted in writing via email and will be reviewed within 2–3 business days. 

We do not offer buy out options for 3-Month based memberships.

What happens after my initial contract term?

If a membership is not canceled and not actively renewed into a preferred new term, the membership will convert to a month-to-month membership at GoodGood Studio’s then-current standard monthly rate. 

• 4 Classes/Month: $125

• 8 Classes/Month: $235

• 12 Classes/Month: $325

• 16 Classes/Month: $395

Can I put my membership on hold?

Membership Suspension (Non-Medical)
We understand that life ebbs and flows—and sometimes, so does your routine. To honor that rhythm, we offer a limited suspension option for select contracts.

Eligibility: This suspension option is exclusively available for active 12-month term memberships. Class Packs and shorter-term agreements are not eligible.

Freeze Allowance: Members may request a 30-day freeze for every 6 months of their 12-month contract.

• Example: A 12-month membership qualifies for two 30-day freeze periods.

Fee: Each frozen month incurs a $25 administrative fee, billed at the time of suspension.

Contract Extension: Frozen time will be added to the end of your agreement, maintaining your full membership duration.

Request Process: Suspension requests must be submitted via email at least 14 days in advance of the desired pause start date.

Membership Suspension (Medical/Military)

Whether you're recovering or answering a higher call, we honor your journey and offer a flexible pause to support you—without compromising your commitment.

Eligibility Suspension requests are available to all membership types when supported by:

• Documentation from a licensed medical provider or

• Proof of official military deployment, reassignment, or service obligations

Freeze Duration Eligible freezes may extend up to 90 days. Longer durations may be considered upon review.

Fee This suspension is processed at no cost—you deserve some grace, not paperwork.

Contract Extension Any frozen time will be added to the end of your agreement, preserving your full membership term.

Request Process Submit the following via email at least 7 days before your desired pause date:

• A written request describing your need for suspension

• Supporting documentation (provider’s note or military paperwork)
  

How far in advance can I book my classes?

Our standard booking window is 7 days in advance. Priority access is offered to select tiers for scheduling beyond this window—because your time, like your movement, is intentional.

Sharing the Love

Do you offer gift cards?

Yes—we offer digital gift cards that can be shared with your favorite people. Whether it’s for a birthday, a moment of encouragement, or simply to say “you deserve this”, gifting GoodGood Studio is a beautiful way to share transformation.

Gift cards can be applied toward drop-in classes, membership tiers, or retail. You choose the amount, they choose the ritual.